We take our customer care very seriously. While our aim is to make our website easy to understand and navigate, we know that there may be times when you may need a bit of personal assistance if you can not find what you are looking for on our site.
Note: Office visits are not required for ANY service!
Click for product information or assistance:
Click for service inquiries or assistance:
Click for customer support or assistance:
We will respond to your enquiry within 24 - 48 hours, during regular business hours. All email correspondence is completely confidential.
Online Form: (Temporarily Unavailable)
Please send any specific information about your request so we can direct it to the appropriate staff:
Note: DO NOT USE THIS FORM TO SOLICIT OUR COMPANY! YOUR EMAIL ADDRESS WILL BE PERMANENTLY BLOCKED!
If requesting information on our services (Except daily tours), please use the email us for an expedited response.
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1-704-566-0104 (Get a faster response via email or text)
Monday to Friday -- 8:00 AM to 5:00 PM (EST),
Saturdays, Sundays and federal holidays please leave a message. A customer representative will contact you within 24 - 48 hours of the first business day.
Daily Tour reservation hours are Monday - Saturday: 8 AM - 8 PM, and Sundays: 9 AM - 7 PM.
Note: We respond to all inquiries via voice, email, or text unless daily seats are not available and time does not permit a return call or text. In that case please listen carefully to our voice mail message!
The Day Before or Day Of Daily Tour
Include # Guest In Party, What Tour, What Time, and Pick-Up Location (If Staying at Hotel)
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Send your inquiries to:
Queen City Tours® and Travel
Attention: Customer Care Center
P.O. Box 36160
Charlotte, NC, USA