Their maintenance program included the Onsite Manager (Granny) asking me if I would fix stuff and then provide her with a receipt so that I could be reimbursed for the parts.but not the labor. Security was non-existent in fact, when Granny went home at night and on the weekends, guests were left alone to fend for themselves in terms of safety. I am a travel writer and have reviewed quite a few other properties and their service in comparison is severely lacking for overnight and extended stay guests. My laundry list of deficiencies include:
Their sole housekeeper (Elly May) was completely spaced out most of the time that I interacted with her and even lied about using my mobile phone charger to charge her personal mobile phone without my permission or me being present. She was so spaced out that she did not even bother putting my charger back where I left it in hopes that I would not notice that it had been used/moved. A simple task like replacing the toilet paper proved very complicated for her as I had to -- on multiple occasions -- leave notes on empty rolls to remind her that it was time to install new ones after the empty rolls alone would not give her a clue that they needed to be replaced. I would sometimes have to do this for up to three weeks in a row. One of the first things most hotel guests check for in their bathroom is the toilet tissue! Even the slackest housekeeper would know to at least replace it to avoid an obvious sign of poor/slack room service.
Another obvious sign of poor housekeeping is the bathroom shower curtain.especially when it is completely missing! Yes, I walked into my bathroom on more than one occasion to find that very important piece of plastic or vinyl missing in action. How can something so obvious get overlooked? This supports my earlier theory that drugs may have played a role in this display of a severe lack of concentration. If that bit of information does not convince you, Elly May would also on several occasions leave cleaning supplies in my room to which I gladly confiscate for my own personal use. The sad thing is that management was aware of her incompetence, but I learned that she was related to the part-time fill-in manager/housekeeper, and they decided that it was more important to keep her employed as opposed to keeping the loyal guests happy. That lady was the only sane one of the Beverly Hillbilly crew, so I refer to her as Miss Hathaway.
Their crack staff of maintenance workers were pretty good except I would have to wait until they made their way to our Kannapolis, NC, location which could take about as long as a circuit judge to show up in Dodge City on the old Gunsmoke series. This is the reason why Granny would encourage her male guests to help her out and do-it-yourself in return for a measly reimbursement on the parts and not the labor, fuel, or time it would take to make a trip to the Lowe's hardware store. It is for that reason, along with liability issues, that I did not entertain that thought ever during my extended stay. So, it was not unusual to see light fixtures hanging from my ceiling for days on end.
One of if not my biggest pet peeves is bugs, creepy crawlers, and miniature flying objects (bugs) in my room. They were pretty much non-existent for the first part of my extended stay, but they began to creep into my room the longer my stay. I put two and two together and realized that management was not performing pest control as often as at the beginning of my stay. Why, you might ask, money! That is a fixed cost that they cannot add to your bill after your check in date. Of course, they did raise my weekly rate three times during my extended stay which infuriated me even more when the bugs began to take up residence in my room. The spiders developed a colony in my light fixtures and would continue to grow until I would decide to clean them out myself after notifying management in writing on more than one occasion. Sometimes those creepy crawlers would disguise themselves as mold on the back of my bathroom door!
My toilet seat remained unhinged for over a month before Granny replaced it with cheap flimsy nuts and bolts that malfunctioned within a few days. There is nothing more aggravating than sliding off the toilet seat while engaged in taking care of personal business while reading a magazine! Their remedy for fixing a rust issue on the microwave was to simply paint it with white appliance paint which works temporarily like that flat fix it stuff, but eventually conventional wisdom suggests that the entire item must be replaced for long term use. They would eventually blame me for having to replace their microwave twice because the first replacement did not fit under the cabinet. The rusty one eventually stopped working at all. I was also blamed for them having to replace their refrigerator which began making strange noises not too long after I moved in and reported it on multiple occasions.